Job Description

**SUMMARY OF JOB PURPOSE AND FUNCTION** Do you love pets? Would you be excited about helping support thousands of Veterinarians while working from home? Then, help us reimagine the pet care experience at VCA Animal Hospitals. As a VCA Scribe, you will be dedicated to helping VCA Veterinarians across the country increase the amount of time they're able to spend with our valued clients and patients (pets) by decreasing the burden of administrative tasks and increasing the time spent on medicine. Your efforts will result in more pets getting the medical care they need and deserve. In essence, the VCA Scribe is an extension of our hospital teams. **Scribe Specialists work remotely, from home, are required to work some evening and weekend shifts, and are provided necessary technology tools (laptop, etc.) to conduct their job duties.** The opportunity is open to certified Veterinary Technicians, experienced Veterinary Assistants and/or students currently completing Veterinary School. Responsibilities for the Scribe include: + Access and listen to audio recordings of Veterinarians, which are recorded live during the Doctors' examination of patients, using the VCA Scriber technology tool. + Summarize key points into a succinct, clear, medical record by creating the medical record directly into VCA's "WOOFware" software, for review and approval / sign off by the Veterinarian. + Receive and respond to feedback / coaching on how to best summarize key points into a succinct, clear medical record using available tools. **ESSENTIAL RESPONSIBILITIES AND TASKS** + Access recordings of Veterinarians and summarize recordings into a clear, high-quality, succinct medical record in VCA's WOOFware system. + Collaborate with team leaders and members to identify opportunities for process improvements and for additional support the team could provide to our Veterinarians / hospital teams. + Participate in ongoing team meetings and trainings. + Work with team leaders and trainers to continually improve, based on Doctor and team leaders' feedback. **EDUCATION/EXPERIENCE** + High School diploma + At least one year of experience as a certified Technician or Veterinary Assistant OR At least two years' experience in a Veterinary hospital in an administrative role OR Must be enrolled in Veterinary School + Proficient with medical terminology and components of quality medical record keeping **Preferred** + Associates or Bachelor's degree + More than 18 months of Technician experience in a veterinary hospital OR More than 2 years' experience in a veterinary hospital in an administrative role + If you're a Technician, a Technician certification / license **PREFERRED SKILLS AND QUALIFICATIONS** + Passion for pets and pet healthcare, and a strong desire to support Doctors in their efforts to provide high-quality patient care + Knowledge of veterinary medical terminology (including basic anatomy, medical tests, and common medications). + Familiarity with veterinary hospital operations + Strong attention to detail; Ability to summarize information succinctly in a clear manner that others can understand + Willingness to learn + Typing proficiency (approximately 45 words / minute) and ability to self-proofread to limit typos and spelling / grammar mistakes + Strong written and verbal communication skills + Proficient in English + Comfort learning and working with basic software systems + Ability to problem solve under pressure + Ability to communicate and interact professionally with peers, team management, and Veterinarians + Comfortable working independently, ability to work remotely from home in a face-paced working environment; ability to self-manage and keep yourself accountable and productive **CORE COMPETENCIES** + Self-discipline; ability to work independently + Summarizing / Strong written communication + Strong verbal communication and teamwork skills + Typing proficiency + Ability to self-manage and work independently + High ethical standards + Strong attention to detail **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Job Tags

Remote work, Work from home, Weekend work, Afternoon shift,

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