This is a 6-month, full-time System Administrator 2 position with the possibility of extension. The role involves providing tier 1 and 2 helpdesk support, PC configuration and installation, hardware setup, monitoring and responding to helpdesk tickets, and providing basic hardware/software training. The position requires onsite work at the agency's Centre County Regional Office and focuses on supporting the agency's helpdesk and system administration team through a PC refresh project.
Location:
Centre County
Responsibilities:
- Provide Tier 1 and Tier 2 helpdesk support (hands-on, telephone, and remote).
- Configure and install personal computers, laptops, and tablets.
- Install approved peripheral hardware (printers, multi-function devices, agency-specific hardware).
- Monitor and respond to user-created tickets via the agency helpdesk system.
- Provide basic hardware and software training to users.
- Work towards departmental and project deadlines.
- Document and present recommendations for issue/risk remediation to team leads and managers.
- Other duties as assigned.
Required Skills & Certifications:
- Microsoft Windows 11 (2+ years experience)
- Microsoft Windows Server 2019/2022 (1+ year experience)
- Microsoft Active Directory (1+ year experience)
- Microsoft Office 365 (1+ year experience)
Preferred Skills & Certifications:
- Microsoft Endpoint Configuration Manager (1+ year experience)
Special Considerations:
- This is a fully on-site position located in Centre County, Pennsylvania.
- The position is for 6 months, with the possibility of extension.
Scheduling:
- Full-time, Monday-Friday (standard business hours, specific timings not provided).
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