Job Description

James Allen is a leading online retailer of diamond engagement rings, and our 24/7 Customer Service Center is proudly located in Frederick, MD. We specialize in creating a personalized and immersive virtual shopping experience, where customers can explore thousands of diamonds and settings from the comfort of their home. Our team connects with customers through phone, email, live chat, and text messaging to guide them through one of the most meaningful purchases of their lives.

 

No prior jewelry experience? That’s perfectly fine. We offer comprehensive, paid training to equip you with in-depth knowledge of our products, services, and customer care approach. In addition, ongoing training and support help foster your professional development and long-term career growth within the company.

 

We are currently looking for a motivated and customer-focused Customer Service Representative to join our team. In this role, you’ll help customers navigate our virtual platform, answer product and order questions, and ensure every interaction reflects our commitment to exceptional service and care.

Responsibilities

• Love talking with customers? – great! You will interact with customers selecting the diamond and jewelry of their dreams through in-bound calls, emails, live chat and diamond consultation.

• Learn all about the nuisances of diamonds and gemstones and what makes them sparkle and desirable. Learn how melted metal is made into a gorgeous ring or piece of jewelry that can be worn for a lifetime.

• Share everything you have learned about diamonds and jewelry with your customers to help them pick the best product to fit their needs.

• Help customers finalize their purchase by setting up their order and assisting with finalizing their payment.

• Teach customers the benefits of purchasing from James Allen and everything we have to offer before and after the sell.

• Have fun selling diamonds and jewelry to customers during one of the most exciting times in their lives! And, the best part – you get to hear all about their proposal stories!

Requirements

• Previous retail sales and customer service experience.

• Flexibility to work traditional retail hours; including days, nights, weekends, and holidays. Ability to maintain excellent attendance and punctuality standards.

• Ability to work in a fast-paced environment and maintain excellence in listening, written, and verbal communications.

Benefits

At James Allen, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location:

• Paid time off
• Medical, Dental, Vision and Prescription Insurance
• 401(k) Retirement Plan with company match
• Flexible spending account
• Health savings account
• Tuition Reimbursement
• Employee discount
• Parental leave
• Life insurance
  
  

Hourly pay: $17.00-$18.00. Final pay rate shall be determined and is based on experience and qualifications.

At this time, James Allen will not sponsor a new applicant for employment authorization for this position.

Additional Information: R2NET INC. is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. R2NET INC. will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. #LI-WK1

Job Tags

Hourly pay, Full time, Local area, Flexible hours, Night shift,

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