Job Description
Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
Maintain a high level of professionalism and customer service etiquette in all interactions.
Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
Collaborate with team members and other departments to ensure consistent and effective customer support.
Chat Agent Requirements and Qualifications
High school diploma or equivalent; college degree preferred.
Excellent written communication skills with a strong command of grammar and spelling.
Previous customer service or chat support experience is a plus but not required.
Strong problem-solving skills and the ability to think quickly and logically.
Proficiency in using computers and familiarity with chat and messaging platforms.
Ability to multitask effectively and handle multiple chat conversations simultaneously.
Empathy, patience, and a customer-focused attitude.
Willingness to work flexible hours, including evenings, weekends, and holidays if required.
Team player with strong interpersonal skills.
Ability to adapt to changing processes and technologies.
...greatest assets and biggest security risk: their people. That's why we're a leader in next-generation cybersecurity.****Director of Talent Acquisition** **_Location: Americas Region_****Reporting Structure: Reports to Vice President of Talent Acquisition****Location:...
Job ID: 20221207224635 Location: Springfield, VA Travel: local and CONUS travel are possible, see below for details _________________________________________________________________________________________________ Masego is an award-winning small business that...
...opportunity to support a portfolio of strategic initiatives that address critical challenges to the firm. As an Analyst on the Commercial & Investment Bank Strategy team, you will support mission-critical projects, including but not limited to: assessing growth...
...pass computer-based training modules.Task Management: Ability to successfully and timely complete Signature's training programs.Pay ranges vary based on multiple factors including, without limitation, skill sets, education, shift worked, responsibilities, seniority...
Our client, a leader in waste management services, is seeking an experienced Operations Manager to oversee collections across multiple lines of business. This role will manage commercial, residential, roll-off (industrial), container delivery/pickup, and portable toilet...